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	<title>drivelocity.com &#187; ASmallOrange</title>
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	<description>senseless nonsense in a nonsensical world</description>
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		<title>Hosting Woes</title>
		<link>http://drivelocity.com/on-the-web/hosting-woes/</link>
		<comments>http://drivelocity.com/on-the-web/hosting-woes/#comments</comments>
		<pubDate>Wed, 01 Jul 2009 16:39:14 +0000</pubDate>
		<dc:creator>drivelocity</dc:creator>
				<category><![CDATA[On The Web]]></category>
		<category><![CDATA[ASmallOrange]]></category>
		<category><![CDATA[hosting]]></category>

		<guid isPermaLink="false">http://drivelocity.com/?p=832</guid>
		<description><![CDATA[I&#8217;m currently dealing with a hosting company that has me at my wits end. I&#8217;ll refrain from naming names until I&#8217;m done with them for fear of not being able to transfer my sites away. I have four sites stuck there and they&#8217;ve raised the rates to the level of absurdity. I really think they [...]]]></description>
			<content:encoded><![CDATA[<p>I&#8217;m currently dealing with a hosting company that has me at my wits end. I&#8217;ll refrain from naming names until I&#8217;m done with them for fear of not being able to transfer my sites away. I have four sites stuck there and they&#8217;ve raised the rates to the level of absurdity. I really think they must be out of their minds, especially considering how limited the plans are!</p>
<p>I use and recommend <a href="http://refer.asmallorange.com/Click/button/1050" target="_blank">ASmallOrange</a>, which offers extremely affordable starter plans (Tiny Orange). For $25/yr you get a relatively small amount of space, but unlimited sub domains, databases, email addresses, add-on domains, etc. Their support is extremely fast and helpful and they also have a support forum, FAQ and wiki that answer many questions if you don&#8217;t want to wait 10-15 minutes for an emailed response to a support ticket.</p>
<p>A spreadsheet I created to work out my hosting restructuring shows me saving around $500/yr by using <a href="http://refer.asmallorange.com/Click/button/1050" target="_blank">ASmallOrange</a> over the other hosting co. and taking advantage of adding on domains to existing accounts, rather than creating separate accounts for each site.</p>
<p>It&#8217;s taken several days and I&#8217;m still waiting to be able to back up my databases at the old host in order to transfer the sites. Once I get the sites moved and I&#8217;m done with the old host, I&#8217;ll let you know who they are and why I&#8217;m glad to be done with them.</p>
<p><strong>UPDATE:</strong> I got a reply back regarding backing up the databases; however, I found that it looks like they only backed up one of the four sites. So, I just reopened the support ticket and asked that they back up each of the four sites. What a freakin&#8217; joke!</p>
<p><strong>UPDATE:</strong> I finally got them to backup the rest of the sites and I&#8217;m in the process of moving two sites over. For one, I&#8217;ve gotten it unpacked, database imported and nameservers changed. I&#8217;m just waiting for the DNS to propagate before I get back to work on the second one.</p>
<p><strong>UPDATE:</strong> Got the first two sites moved over and trying on the third, which has three databases. I have the site unpacked and one database imported. The second database isn&#8217;t making it, so I&#8217;m having ASO support look into that. The old host, I believe, is giving me problems and I can&#8217;t get phpMyAdmin to allow me to export the third database. What a pain!</p>
<p><strong>UPDATE:</strong> It&#8217;s been almost a week and every day I think I&#8217;ll have the problem resolved. Unfortunately, they don&#8217;t offer phone support over the weekend, so I&#8217;ve had to wait to call until today. They claim to offer 24/7 tech support, but I have yet to receive a response after hours, and they typically take about a day or longer. I&#8217;ve now given all info over to the new host to see if they can log in and figure something out. I&#8217;ll also be calling today, but I&#8217;ve read from others that it can take about an hour to get through&#8230; great&#8230;</p>
<p>At this point, I can only think they&#8217;re being vague and nonresponsive on purpose. It&#8217;s gotten personal. I&#8217;ll be posting all support ticket responses with employee names and whatever personal info I can dig up. If they want to cost me money by keeping my site down, perhaps I can cost the company future business and their future employment for their inept staff. I&#8217;ll have to weigh the cost of satisfaction vs. the price of _____Sucks.com <img src='http://drivelocity.com/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </p>
<p><strong>UPDATE:</strong> Issue resolved. Site moved. Let the public flogging begin&#8230; soon.</p>
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